The Customer is Always Wrong

That's apparently the motto for any service industry in the 21st Century. Or, maybe it should read: The Customer may only listen and not talk.

After calling First National Bank of Pennsylvania this morning to ask a question about the odd way in which Verizon handles my phone bill payments, I was "talked down to" by a CSR who obviously had no time for my questions. She wouldn't even let me finish a single sentence, although I tried. Apparently she knew it all and I knew nothing. But, how would she ever know that if she didn't take the time to listen? I guess First National Bank CSRs are trained by Verizon CSRs who are the kings and queens of knowing it all and not listening to their customers.

Finally, I had to inform this mouthy and extremely rude bank CRS that there was no use talking to her if she wouldn't let me finish a sentence and then I hung up.

No use beating a dead horse. It won't listen to you either. What really bothers me, though, is that she got away with treating me like dirt and will continue to do that to other customers with impunity.

I think it's high time for a customer revolt in America. Maybe if enough of us refuse to be yelled at over the phone and generally abused by people who are making money off us, America's service industries will finally wise up and be polite. Maybe they'll even learn to appreciate their customers.

Yeah, right.